PRODUCT DELIVERY AND RETURN
Terms and prices for product delivery:
DPD Parcel terminals.
Orders with a total amount exceeding €49 are delivered free of charge via DPD
For orders with a total amount below €49, the delivery fee is €2.99. The items are delivered
within 1-3 working days. When the parcel is delivered to the parcel terminals,
the recipient is notified via SMS and email with the locker's opening code.
Parcels are kept in the terminals for 3 days.
Terms of return and refund:
You have the right to
return or exchange the products purchased on PHITENSHOP.LT online store within
14 days from the date of delivery, without specifying a reason, while covering
the return shipping costs.
To initiate a return, please send the items back through a courier service and contact phitenshop.lt via email INFO@PHITENSHOP.LT , providing the order number, a list of the items to be returned (including the reason), and the bank account details for the refund.
Once we receive your email, we will contact you within 1 business day. Please proceed with returning the products only after receiving a response via email.
The buyer is responsible for the return of the products.
You have the right to return the purchased products if:
The returned or exchanged
item has not been unpacked, and the labels have not been removed (unpacking the
package is necessary for inspecting the product and is not considered as
The products have not been used and have retained their original condition (except in the case of
The expiration date of the received product does not satisfy you (if there are more than 6 months
left before the expiration date, the product is considered to be of good
quality and suitable).
The packaging of the
received product was damaged during transportation (you can refuse the delivery
in such cases).
If you are dissatisfied with the shape, size, color, model, or completeness of the
purchased product, you can exchange it for a similar product with different dimensions, shape, color, model, or completeness at the same price, or return it.
within 14 days must meet the following conditions:
The returned product
must be in its original undamaged packaging, as received from the seller.
The product must be undamaged by the buyer.
The product must not have lost its original appearance (clean, with intact labels, unremoved protective films, and other elements that are characteristic of the original package).
The product's completeness must remain unchanged, as it was provided to the buyer.
The returned product
must be securely packaged, preferably in the same packaging as received from
The buyer is responsible for ensuring the safe and smooth return of the product to the seller.
In the case where the reason for the return is due to improper quality or receiving the wrong
product, we undertake to replace the product of improper quality with a product
of proper quality or refund the amount paid for the product, at our own expense.
The refund will be issued via bank transfer to the specified account within 7 business days from the date of the product's delivery to the seller.
The buyer has the right to cancel a distance contract or a contract concluded outside the trading
premises within 14 days without specifying a reason and without incurring any costs, except for the exceptions provided in Article 6.22810(2) of the Civil Code.